+ Who can I list on my membership?
There needs to be at least one primary member. A primary member is an adult that can bring children to the museum. If a different adult (like a grandparent or parent) that is not listed on the membership tries to bring the children listed on the membership without the listed primary adult, they will not be granted access.
Membership hierarchy is as follows:
- Primary Adult
- Additional members (# varies on membership level)
+ If I move, may I transfer my membership to another family or receive a refund?
Unfortunately Amazement Square is not able to transfer or refund memberships.
+ Can my babysitter or nanny bring my children to the museum in my place?
Yes, provided they are listed on the membership.
+ Can I upgrade my membership?
You may pay the difference between your membership and one at a higher level at any time to upgrade. The original expiration date of your membership will remain the same. Member names may not be changed at the time of an upgrade.
+ Can I change the specified members on my membership or the name of my Add-on during the year?
No. The people specified on memberships are intended to remain the same during the duration of the membership’s one-year term. You can always add additional members at any time by purchasing an Add-on.
+ Why do I always need to stop in at the front desk before entering the museum when I know the rules and am already a member?
Amazement Square is required to ensure that the number of guests within the building does not exceed the allowed capacity. This is why all guests, even members, must first check-in at the front desk before proceeding on to the museum.
+ Why do member privileges not extend to group or school visits?
School and group visits differ from general admission visits in that they include an additional facilitated orientation and educational programming.
+ If I purchase a membership over the phone or Internet, how soon can I visit the museum?
Your membership is active the moment your order is complete and you can begin using your member benefits simply by presenting a photo ID at the front desk. Your new membership cards will be mailed within 10-15 business days.